Customer Service is now a tweet in winds of cyberspace.  LinkedIn demonstrates the new era of NO customer service and POOR customer experience.

Linkedhelp tweeted:

 

We’re waiting for your response to our email. If you need us to resend our email – let me know. Thanks! /Kat


Looks like we’re just waiting for your response in order to reinstate your account. Reply to the ticket directly. -STH

I sent  my response from my ipad to Selma.  I resent it to Kat this morning (7/15/14).

Does  Linkedin  model the new form of  #customerservice and #customerengagement?    If so I think it sucks!

I do not feel like an ally  (as touted in the post below) or a valued customer of LinkedIn.  The following article touted   by LinkedIn should first be read by LinkedIn and its staff,  then  principles applied to LI customers (defined as  users of LinkedIn).

 Please heed these words from the article:  “You can’t build a trusting relationship on a foundation of dishonesty and self-deception.”

Restore Trust at Work with These 3 Words

http://blogs.hbr.org/2014/07/restore-trust-at-work-with-these-3-words/

***

My response to Selma (sender of LI email)  at LinkedIn :

hi Selma,
I am not aware of any content that violate LI professional Community Guidelines.   I am aware of harrassment by others.  In the past, my complaints were not addressed.
I would like to know m accuser because this person harasses me by making unnecessary complaints.  The content of my blogs and post is no different than opinions of others that are offensive.
I was called a black sloth on LI without response from LI when I expressed concern.
What happened to innocent until proven guilty.  Your letter suggest  I am guilty b/o the accusation of an unknown person and I should apologize.  I will not because I did nothing.
LI’s action was uncalled for.
Sent from my iPad
On Jul 1, 2014, at 3:15 AM, “LinkedIn Customer Support” <linkedin_support@cs.linkedin.com> wrote:
Image
View this ticket on our Help Center

Subject: Account High Restricted [140630-009702]

 

LinkedIn Response (07/01/2014 02:15 CST)
Hi Angela,
We’ve recently received a complaint about some inappropriate content you’ve posted on LinkedIn. Posting content that is meant to harass or abuse another person is in violation of LinkedIn’s Professional Community Guidelines https://help.linkedin.com/app/answers/global/id/34593/ft/eng./track/AvPYXArCDv8W~am3GlMW~yJJz9UqBi75Mv95~zj~PP_w
Further, it is not OK to use LinkedIn’s services to threaten violence or property damage, or for hate speech acts, such as attacking people because of their race, ethnicity, national origin, gender, sexual orientation, political or religious affiliations, or medical or physical condition.
Your LinkedIn account has been suspended, pending your response stating that you’ll adhere to LinkedIn policies from this day forward.
Regards,
Selma
LinkedIn Trust & Safety
Member (06/30/2014 13:14 CST)
Why has my account been restricted? What is going on?
? Would you like to learn more about how to harness the knowledge and expertise of your LinkedIn network?
Search for answers to common questions on the LinkedIn Help Center.
Visit our LinkedIn Company Page and our Facebook Page.
Check out our New Features Blog and follow us on Twitter®.
© 2014, LinkedIn Corporation. 2029 Stierlin Ct. Mountain View, CA 94043, USA.
Privacy Policy | User Agreement | Copyright Policy

***

Observations:

After the above  correspondence that started last evening, the following was   the  Email Response  from LinkedIn this morning.

LinkedIn re-sent the same email without LISTENING or responding to my concerns.  Failure to Listen is one of the biggest pitfalls of businesses that  eventually FAIL.

 

LinkedIn wasted  my time and theirs by sending the same letter, knowing I received it and responded.    Either kick me out of LinkedIn permanently or unlock my account.   I committed no violation.

 ***

 

 An example of Failure to Listen: LINKEDIN Re-sent the same email after our  Customer Support Tweets

Image
View this ticket on our Help Center

Subject: Account High Restricted [140630-009702]

 

LinkedIn Response (07/01/2014 02:15 CST)
Hi Angela,
We’ve recently received a complaint about some inappropriate content you’ve posted on LinkedIn. Posting content that is meant to harass or abuse another person is in violation of LinkedIn‘s Professional Community Guidelines https://help.linkedin.com/app/answers/global/id/34593/ft/eng./track/AvPYXArCDv8W~am3GlMW~yJJz9UqBi75Mv95~zj~PP_w
Further, it is not OK to use LinkedIn‘s services to threaten violence or property damage, or for hate speech acts, such as attacking people because of their race, ethnicity, national origin, gender, sexual orientation, political or religious affiliations, or medical or physical condition.
Your LinkedIn account has been suspended, pending your response stating that you’ll adhere to LinkedIn policies from this day forward.
Regards,
Selma
LinkedIn Trust & Safety
Member (06/30/2014 13:14 CST)
Why has my account been restricted? What is going on?
? Would you like to learn more about how to harness the knowledge and expertise of your LinkedIn network?
Search for answers to common questions on the LinkedIn Help Center.
Visit our LinkedIn Company Page and our Facebook Page.
Check out our New Features Blog and follow us on Twitter®.
© 2014, LinkedIn Corporation. 2029 Stierlin Ct. Mountain View, CA 94043, USA.
Privacy Policy | User Agreement | Copyright Policy

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1.  Please Stand Your Ground: Get Armed!

https://failuretolisten.com/2014/06/28/please-stand-your-ground-get-armed/

2.  LinkedIn and Some Blocked Members Responses To Police Brutality and Racism

https://failuretolisten.com/2014/07/07/linkedin-and-some-blocked-members-responses-to-police-brutality-and-racism/

3.  Anonymous Idiots Tell Linkedin – Account High Restricted

https://failuretolisten.com/2014/07/01/linkedin-account-high-restricted/

4.  Update: Officially Withdrawn from Harvard School of Public Health
https://failuretolisten.com/2014/06/30/update-officially-withdrawn-from-harvard-school-of-public-health/