Customer Service is now a tweet in winds of cyberspace. LinkedIn demonstrates the new era of NO customer service and POOR customer experience.
@astronglady We’re waiting for your response to our email. If you need us to resend our email – let me know. Thanks! /Kat @astronglady Looks like we’re just waiting for your response in order to reinstate your account. Reply to the ticket directly. -STH
I sent my response from my ipad to Selma. I resent it to Kat this morning (7/15/14).
Does Linkedin model the new form of #customerservice and #customerengagement? If so I think it sucks!
I do not feel like an ally (as touted in the post below) or a valued customer of LinkedIn. The following article touted by LinkedIn should first be read by LinkedIn and its staff, then principles applied to LI customers (defined as users of LinkedIn).
Please heed these words from the article: “You can’t build a trusting relationship on a foundation of dishonesty and self-deception.”
Restore Trust at Work with These 3 Words
My response to Selma (sender of LI email) at LinkedIn :
After the above correspondence that started last evening, the following was the Email Response from LinkedIn this morning.
LinkedIn re-sent the same email without LISTENING or responding to my concerns. Failure to Listen is one of the biggest pitfalls of businesses that eventually FAIL.
LinkedIn wasted my time and theirs by sending the same letter, knowing I received it and responded. Either kick me out of LinkedIn permanently or unlock my account. I committed no violation.
An example of Failure to Listen: LINKEDIN Re-sent the same email after our Customer Support Tweets